Add your Return Policy here
 

Provide your customer information regarding how to :
- log a return
- costs associated with a return
- return periods or limits
- courier fees associated with a return
- warranty information
- types of returns example : damaged product ; damaged in transit product ; unwanted product ; incorrect product etc

A return policy on an online shop has several purposes, including: 

• Building trust: A return policy can help build trust between a business and its customers. It can make customers feel safe to make their first purchase. 
• Encouraging purchases: A return policy can encourage customers to buy from your store and place trust in your brand. 
• Protecting the seller: A return policy protects the seller from bad customers. 
• Setting expectations: A return policy ensures that buyers know what to expect when they order a product. 
• Avoiding misunderstandings: A return policy makes the duties and responsibilities of both parties clear. 
• Saving time: A return policy can save you time answering questions via email or phone. 

A return policy should: 

• Be clear and easy to understand
• Be placed in a prominent and easily accessible location on your website 
• Tell customers what items can be returned and for what reasons 
• State the timeframe over which returns are accepted 
• Make it easy for customers to return items 

A poor return experience can cause customers to stop shopping with a retailer.