An online shop's FAQ, or frequently asked questions, page is a resource that answers common questions from customers and potential customers. FAQ pages can help customers at all stages of the buying process, from first-time visitors to existing customers. 

Here are some benefits of an FAQ page:

• Reduces confusion: Customers can find answers independently without needing to contact the store
• Builds trust: Customers can feel more confident in the store
• Saves time: Customers can find what they need without having to contact the store
• Reduces anxiety: Customers may be more likely to make a purchase 

Some tips for creating an effective FAQ page include:

• Identify common questions: Use customer service data to see which questions customers ask most often 
• Organize questions: Arrange questions logically, divide them into categories, and sort them by importance 
• Provide brief answers: Offer multiple solutions to each question 
• Make it easy to find: Link the FAQ page to the website's help center or customer care service 

Some common topics to include on an FAQ page are shipping, returns, delivery, product information, privacy, and security.

1. Click on SHOP BY CATEGORY and select a category of your choice. 

2. FILTERS (optional): Drag the price/size filter to your desired price/size range and APPLY FILTERS to narrow your search. 

3. Browse through our wonderful products and select the product of your choice. 

4. Select SIZE and/or QUANTITY you would like.

5. Press ADD TO CART.

6. Once you are done with shopping, find your cart at the TOP RIGHT HAND CORNER. 

7. Click CHECK OUT and follow the payment steps to complete your order. 

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.

We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

If you have any queries, please do not hesiate to pop us an email at info@unique.monzamedia.com